Reference

Our Legal Terms, Your Account Rights

apxgp operates under a clearly defined legal structure that governs how your account, your data, and your transactions are handled — including deposits and withdrawals processed through DANA…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredAccount data rightsTransparent cookie policy24-hour contact paths

Explore Lobby Read FAQ

What Our Terms Actually Cover

apxgp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of use define the conditions under which you may hold and operate an account with us. They cover account eligibility, where access depends on local law; payment processing via DANA, OVO, GoPay, and QRIS including how transaction records are retained; and the rules that

1
apply when you contact our support team. We store only the data needed to verify your identity, process your withdrawals, and keep your account secure. Any retention of personal information — your registered name, email, or linked QRIS identifier — follows a fixed schedule we review
2
annually. We do not share your data with third-party advertisers. Changes to these terms are communicated via the email address on your account at least seven days before they take effect, so you always have time to review and, if needed, request clarification from our team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to request a correction to your account data, or want to understand how a…

HOW WE HANDLE THIS

Data, Cookies, and Account Security Practices

Every account security and data practice listed here is something we actually operate — not a generic statement.

Data Retention Schedule

We hold your account records for the period required by applicable regulations, then purge them on a fixed cycle.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page load times.

Account Security

All accounts are protected with two-factor verification by default.

Payment Record Handling

Transaction logs for DANA, OVO, GoPay, and QRIS are retained for audit purposes and are accessible to you on request.

Who to Contact for Changes

To update your registered name, linked payment method, or contact email, open Settings → Personal Details on any device.

How to Request Data Removal

Submit a deletion request via live chat or email, quoting your registered account ID.

Legal Questions We Hear Most Often

These are the real questions Indonesian account holders ask us about our legal terms, privacy practices, and account rights. We have answered each one as directly as we can so you know exactly where you stand before you open or continue using your account.

Access to our services depends on local law. We recommend reviewing applicable regulations in your region before creating an account. Our terms page is updated whenever jurisdictional guidance changes, and our support team can clarify your specific situation.

We collect your name, email address, and the payment method you link — such as a DANA or OVO account number. We do not collect more than is needed to verify your identity and process withdrawals securely.

Closed-account records are retained for the minimum period required under applicable regulations, typically up to five years for transaction logs. After that window, data is deleted from our servers on the next scheduled purge cycle.

Yes. Navigate to Settings → Legal & Privacy inside your account, or email our compliance team directly. We provide a structured data export within seven working days, covering your account profile, transaction history, and communication logs.

Go to Settings → Payment Methods, remove the existing DANA, OVO, GoPay, or QRIS entry, then add the replacement. For security, re-verification via your registered email is required before the new method becomes active.

Yes. We send a notice to the email address registered on your account at least seven days before any material change takes effect. You can also check the Last Updated date at the bottom of this page at any time.

If our support team has not resolved your concern, escalate in writing to our compliance address listed in the Account Help Centre. We acknowledge escalations within 24 hours and aim to close them within five working days.

Our Legal Terms, Your Account Rights

How to Reach Us on Legal Matters

Data, Cookies, and Account Security Practices

Data Retention Schedule

Cookie Policy

Account Security

Payment Record Handling

Who to Contact for Changes

How to Request Data Removal

Legal Questions We Hear Most Often

01 Does Indonesian law affect my ability to use apxgp?

02 What personal data does apxgp collect when I register?

03 How long do you keep my account data after I close my account?

04 Can I request a copy of the data you hold about me?

05 How do I update the payment method linked to my account?

06 Will I be notified if your terms change?

07 Who handles legal complaints if I am not satisfied with a support response?

Related Pages